Effective Date: [01/01/25]

At Gone Walkin, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and protect your data when you use our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: This includes your name, address, email address, phone number, and payment details.
• Pet Information: This includes your pet’s name, breed, age, medical history, grooming preferences, and any other relevant details needed for providing our care services.
• Usage Data: This includes information about how you interact with our website, app, or services, including but not limited to browsing activity, appointment history, and service preferences.

2. How We Use Your Information

We use your personal and pet information for the following purposes:

• To provide and personalize our services (including grooming, dog walking, training, and wellness checks).
• To process payments, manage bookings, and ensure accurate records of your services.
• To communicate with you about appointments, service updates, or inquiries.
• To send marketing communications (you can opt-out of these at any time).
• To comply with legal obligations and improve the quality of our services.

3. How We Protect Your Information

We are committed to safeguarding your personal and pet data. We implement physical, technical, and administrative security measures to protect your information from unauthorized access, alteration, or destruction.

We use encryption and secure systems to protect sensitive information such as payment details. Only authorized staff members with a legitimate need to access your data will have access to your personal and pet information.

4. Sharing Your Information

We will not sell, rent, or trade your personal or pet information. However, we may share your data with third-party service providers who help us operate our business (such as payment processors or marketing tools). These third parties are contractually obligated to protect your information and may only use it for the services they are providing to us.

We may also disclose your information when required by law, in response to legal processes, or to protect the rights, property, and safety of Gone Walkin, our clients, or others, as required under applicable Illinois or federal law.

5. Your Rights Under Illinois Law

As a resident of Illinois, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccuracies in your personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal obligations.
• Right to Opt-Out of Marketing: You may opt-out of receiving promotional communications at any time by following the instructions in our communications or contacting us directly.
• Right to Data Portability: You may request that we transfer your data to another service provider, where applicable.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We will retain your personal and pet information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. When we make significant changes to this policy, we will post the updated version on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.